Shipping Policy:

Thank you for choosing our online jewelry store for your exquisite pieces. We are pleased to offer worldwide shipping from Canada, ensuring a seamless shopping experience. Here are the details of our updated shipping policy:

Shipping Destinations:

We ship our jewelry articles to addresses worldwide. Whether you’re in the United States, Canada, or any other country, we’ve got you covered.

Shipping Fees:

Please note that standard shipping fees will be applied to all orders. The shipping fee will be calculated separately from the product price and will be displayed during the checkout process. The exact shipping cost will depend on the destination country and the weight of the package.

Shipping Time frames:

Once your order is placed and payment is confirmed, we will process and ship your items within 3 business days. Delivery times may vary depending on your location and the shipping method chosen during checkout. Please note that these estimates are subject to postal service limitations and customs clearance procedures in the destination country.

Tracking Information:

Once your order is shipped, we will provide you with a tracking number via email, allowing you to conveniently monitor the progress of your package. You can use this tracking number on the courier’s website to track the whereabouts of your shipment.

We strive to provide a smooth and reliable shipping experience for all our customers around the world. If you have any further questions or concerns regarding shipping, please don’t hesitate to contact our customer support team.

Returns and Exchange Policy:

At our online jewelry store, we value our customers and strive to provide a delightful shopping experience. We understand that sometimes a purchase may not meet your expectations, which is why we have crafted the following returns and exchange policy to ensure your satisfaction:

Exchange Eligibility:

If, within 10 days of receiving your jewelry article, you find it unsatisfactory or damaged, you are eligible to initiate an exchange. Please note that customized or personalized items are not eligible for exchange unless they arrive damaged or defective.

Exchange Procedure:

To initiate an exchange, please contact our customer support team via email within the specified timeframe. Our friendly representatives will guide you through the necessary steps and provide you with an exchange authorization.

Exchange Process:

Once we receive the item you wish to exchange and verify its condition, we will proceed with the exchange process. You can choose an alternative item of equal value from our collection. If the new item exceeds the value of the original purchase, you will be responsible for paying the difference.

Refund Process:

As our policy currently does not offer refunds, we would like to assure you that we are dedicated to making your experience satisfactory. By initiating an exchange, we aim to provide you with an item that meets your expectations and preferences.

Privacy Policy:

Protecting your privacy is of utmost importance to us. We are committed to safeguarding your personal information and complying with applicable data protection laws. Our privacy policy is designed to inform you about the collection, use, and protection of your data. Here are the key aspects:

Information Collection:

We may collect personal information such as your name, email address, shipping address, and payment details when you place an order or contact our customer support team.

Data Usage:

The information we collect is utilized for order processing, shipment, customer service, and communication purposes. We do not sell, rent.