Returns and Exchange Policy
At our online jewelry store, we value our customers and strive to provide a delightful shopping
experience. We understand that sometimes a purchase may not meet your expectations, which
is why we have crafted the following returns and exchange policy to ensure your satisfaction
Exchange Eligibility:
If, within 10 days of receiving your jewelry article, you find it unsatisfactory or damaged, you are
eligible to initiate an exchange. Please note that customized or personalized items are not
eligible for exchange unless they arrive damaged or defective.
Exchange Procedure:
To initiate an exchange, please contact our customer support team via email within the specified
timeframe. Our friendly representatives will guide you through the necessary steps and provide
you with an exchange authorization.
Exchange Process:
Once we receive the item you wish to exchange and verify its condition, we will proceed with the
exchange process. You can choose an alternative item of equal value from our collection. If the
new item exceeds the value of the original purchase, you will be responsible for paying the
difference.
Refund Process:
As our policy currently does not offer refunds, we would like to assure you that we are dedicated
to making your experience satisfactory. By initiating an exchange, we aim to provide you with an
item that meets your expectations and preferences.
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Join us on our mission to redefine practical jewelry, where style, quality, and functionality seamlessly come together. Discover the perfect accessory to express your unique individuality. Welcome to Mundri, where practicality meets elegance
