Returns

Our promise

If a piece isn’t right, you can return it within 30 days of delivery for a refund to your original payment method.

What can be returned

• Pieces that are unworn, undamaged and in their original box and packaging.
• Rings in the wrong size. If you’d like a different size instead, say so when you contact us and we’ll exchange it if it’s in stock.

What can’t be returned

• Earrings are final sale for hygiene reasons, unless they arrive faulty.
• Pieces that have been worn, altered, resized or engraved.
• Gift cards.

How to return

1. Contact us within 30 days of delivery with your order number and the piece you’re returning.
2. We’ll reply with the return address and instructions.
3. Pack the piece securely in its original box and send it with a tracked Canada Post service. Please keep your receipt until the refund arrives.

Return shipping is paid by you, unless the piece arrived faulty or we sent the wrong item.

Refunds

Once your return arrives and passes inspection, we refund the price of the piece and the applicable taxes to your original payment method, usually within 5 business days. Your bank or card provider may take a few more days to show it. Original shipping charges are not refunded.

Faulty or damaged pieces

If a piece arrives damaged or develops a fault from normal wear, contact us with a photo. We’ll repair, replace or refund it, and cover the shipping.